How can we help you?
Search for any helpful articles from our team to find an answer to your question.
Getting Started
Everything you need to set up your academy on Mat Track. From creating your account to connecting Stripe and launching your first trial page, this section helps you get up and running quickly.
7 articles
Members & Accounts
Learn how to manage member profiles, edit details, track training history, and work with family/group accounts. This section covers the core tools for keeping your academyโs member base organised.
8 articles
Trials & Lead Management
Master the full lead โ trial โ paying member funnel. This section explains trial pages, walk-in signups, QR codes, family trials, status changes, and the tools that help you convert more leads into long-term students.
9 articles
Check-Ins & Attendance
How to check in students using QR codes or manual entry, manage kids/teens attendance, handle family check-ins, and understand attendance insights like heatmaps and frequency trends.
7 articles
Payments & Stripe
Everything related to billing and payment processing. Learn how to connect Stripe, manage subscriptions, resolve failed payments, handle group billing, and keep your revenue running smoothly.
8 articles
Multi-Location Management
For academies operating more than one club. This category covers location setup, multi-Stripe support, cross-location attendance, and how to manage staff and members across multiple gyms.
6 articles
Staff & Permissions
How to invite your team, assign roles, manage permissions, and ensure that coaches, FOH staff, and managers have the right level of access across locations.
5 articles