Member App: How to use your QR code for GYM check-in

Every member has a unique QR code in the Mat-Track app. Present this code to the gym's scanner when you arrive for a class or open mat session to record your attendance.

Written By Mat Track Team

Last updated About 2 months ago

FINDING YOUR QR CODE

  1. Open the Mat-Track app.

  2. The QR code is displayed on your Profile screen, which is the first screen you see after signing in.

  3. Your QR code appears below your name and profile photo.

Your QR code is unique to you and does not change, so you can rely on it every visit.

CHECKING IN AT THE GYM

  1. Open the Mat-Track app before or when you arrive at the gym.

  2. Go to your Profile screen to display your QR code.

  3. Hold your phone screen up to the gym's QR code scanner.

  4. Wait for a confirmation beep or light from the scanner. Your check-in is then recorded.

Tip: Increase your screen brightness before scanning if you are in a brightly lit area. This helps the scanner read the code faster.

IF YOU MANAGE MULTIPLE MEMBERS (FAMILY ACCOUNTS)

If your account is linked to multiple members, such as children in a family plan, each member has their own separate QR code. If all users are registered under the same e-mail address, you can switch between profiles on the mobile app.

To check in a different member:

  1. On your Profile screen, tap the member selector near the top of the screen.

  2. Choose the member you want to check in.

  3. Their profile and QR code will be displayed. Present that QR code to the scanner.

You can switch between members as many times as needed.

TROUBLESHOOTING

Scanner will not read the code — Try increasing your screen brightness or moving into better lighting.

QR code is not visible — Make sure you are signed in and on the Profile tab. If the screen shows an error, sign out and sign back in.

Check-in not recorded — Confirm the scanner showed a success signal. If your attendance does not appear in your Training Log after a few minutes, contact your gym to have the check-in added manually.