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Everything you need to set up your academy on Mat Track. From creating your account to connecting Stripe and launching your first trial page, this section helps you get up and running quickly.

Getting Started

Learn how to manage member profiles, edit details, track training history, and work with family/group accounts. This section covers the core tools for keeping your academy’s member base organised.

Members & Accounts

Master the full lead → trial → paying member funnel. This section explains trial pages, walk-in signups, QR codes, family trials, status changes, and the tools that help you convert more leads into long-term students.

Trials & Lead Management

How to check in students using QR codes or manual entry, manage kids/teens attendance, handle family check-ins, and understand attendance insights like heatmaps and frequency trends.

Check-Ins & Attendance

Everything related to billing and payment processing. Learn how to connect Stripe, manage subscriptions, resolve failed payments, handle group billing, and keep your revenue running smoothly.

Payments & Stripe

For academies operating more than one club. This category covers location setup, multi-Stripe support, cross-location attendance, and how to manage staff and members across multiple gyms.

Multi-Location Management

How to invite your team, assign roles, manage permissions, and ensure that coaches, FOH staff, and managers have the right level of access across locations.

Staff & Permissions

MemberApp

Mat Track Team

Adding a New Member

Editing Member Details

Understanding Member Statuses

Group / Family Accounts (Parent + multiple kids)

Managing Multiple Members Under One Account

How to Archive or Restore a Member

Memberships & Billing Overview

Viewing Attendance & Check-In History