Backlog
4Under consideration
Forecast churn automation steps
Automatically contact members that are low in attendance and / or other metrics that Mat Track deems as potential churn risk and reach out in a smart way (via a combination of SMS and email) to nurture reengagement.
Churn automation steps
Automatically contact delinquent and voluntary churn in a smart way (via a combination of SMS and email) to nurture reengagement.
Lead automation steps
Automatically contact leads in a smart way (via a combination of SMS and email) to nurture them into trialists.
Mobile app
A mobile app that members can access their attendance records, see class schedules, receive club announcements and contact the community.
Next up
Committed and queued
No Next up issues
In Progress
Actively being built
No In Progress issues
Done
4Recently shipped
Belt system tracking
You can assign a belt, date of belt received and number of sessions in belt. Once you assign a belt, every check -in will increase the number of sessions in that belt by one.
Make Your Trial Welcome Email Your Own
When a lead signs up through your public trial link, they get an instant confirmation email with their check-in QR code. You can now personalize it. Head to Settings → Automations, find the Trial Confirmation Email card, and click Customize to edit: The subject line The welcome message Your "what to do next" steps An optional extra note (parking info, what to bring, opening hours — whatever you like) A live preview shows exactly what your leads will receive, and you can reset to the default at any time. Your logo, the QR code and contact footer are added automatically. (If you don't customize anything, your trial emails stay exactly as they are today.)
Member Location Analysis
We're also thrilled to roll out our new Member Location Analysis tool, designed to help you better understand where your community is based. How the data works: Location insights are pulled directly from the address data members provide to the payment provider. Because this relies on billing info, this analysis will exclusively work for active or churned members. Note: Lead data will not be included in this analysis unless you manually collect and register address data for those leads within the system.
📱 The Mattrack Member App is Live!
The Mattrack Member App is now officially available for download on both the Apple App Store and Google Play Store. This app gives your active members a seamless, simple way to manage their training on the go. Key Features for Members: Membership at a Glance: View current membership status and QR for checking in. Progress Tracking: Easily track attendance and past training history. Check the Schedule: Stay up to date with the class schedule.